Job Description
Description At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Our hotel in Center City is located in the heart of Charlotte's bustling Uptown neighborhood, just steps from world-class restaurants, museums and sports venues. Whether you're in town for an overnight trip or an extended stay, choose from comfortable rooms, studios, suites, and residences in a convenient location that promises North Carolina charm and hospitality.
We are looking for a detail-oriented, organized, and customer-focused
Night Auditor to join our team at Hyatt House Charlotte/Center City. As a Night Auditor, you will be responsible for ensuring smooth operations overnight, providing excellent guest service, and maintaining financial accuracy by completing end-of-day reports. If you enjoy working independently, have strong attention to detail, and thrive in a quiet but fast-paced environment, this is the role for you!
Key Responsibilities: - Guest Service Excellence : Provide friendly and efficient service to guests during the overnight shift, including checking in/out guests and responding to inquiries or concerns.
- Night Audit Procedures : Perform the night audit function by reviewing and reconciling daily transactions in the hotel's property management system, ensuring accuracy in guest accounts, charges, and payments.
- End-of-Day Reports : Prepare financial reports for the hotel, including room revenue, adjustments, taxes, and fees. Ensure that all charges are posted correctly and the system is balanced.
- Cash Handling : Maintain accurate cash drawers, process payments, and manage any discrepancies. Securely handle guest payments and other financial transactions.
- Security and Safety : Ensure the safety and security of hotel guests, staff, and property overnight. Conduct regular checks of the premises, including entrances and public spaces.
- Communication : Communicate with other hotel departments (e.g., housekeeping, maintenance) to relay guest requests, issues, or follow-up needed during the night shift.
- Miscellaneous Duties : Handle any guest requests or situations that may arise during the night, such as wake-up calls, reservations, or special accommodations.
HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.
Welcome you to our new house, HYATT house!
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications - Previous experience in a front desk, guest services, or hotel operations role preferred.
- Strong attention to detail and organizational skills.
- Basic knowledge of accounting and financial procedures.
- Ability to work independently and manage time effectively.
- Excellent communication and interpersonal skills, both verbal and written.
- Proficiency in Microsoft Office and hotel property management systems (PMS).
- Ability to handle multiple tasks and remain calm under pressure.
- Ability to work overnight shifts, including weekends and holidays.
Job Tags
Part time, Work at office, Day shift, Afternoon shift, Weekday work