In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.
Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...
Customer Support Sales
Position Summary
The Customer Support Sales is a critical, dual-focused role that drives both sales enablement and operational excellence for the Business Unit Transportation & Electronics (BU T&E) across the Americas and EMEA regions. This role is essential for accelerating regional sales strategy execution, optimizing key operational tools (CRM/CMS), and providing data-driven insights to leadership and Key Account Managers (KAMs). The specialist plays a key role in fostering a customer-centric culture by ensuring data transparency and supporting service delivery.
Key Responsibilities
I. Sales & Commercial Strategy Execution
Sales Process Support: Act as the internal anchor for the sales cycle. Assist Customer Representatives with the quotation process and directly engage with customers for technical or commercial clarification during the inquiry stage, as needed by the Key Account Manager (KAM).
Market Intelligence: Conduct targeted market research and analysis to gather actionable insights on regional market trends, competitor activities, and emerging customer needs to inform pricing and New Business Win (NBW) strategies.
Relationship Support: Manage day-to-day commercial interactions for assigned customers and support KAMs in developing a 'best-in-class customer intimacy' environment.
II. Sales Operations & Tool Optimization
CRM/CMS Stewardship: Act as the owner and Key User for the CRM (Sales Organization Interface) and the Contract Management System (CMS). Drive optimization projects, manage alignment meetings, and ensure system integrity and data consistency.
Contract Management: Oversee the digitization and accurate, timely global upload of all customer contracts into the CMS. Provide internal support to representatives needing to locate or verify contract details.
Customer Service Access: Act as the Key User for the Supply On program, ensuring all internal users have correct permissions for seamless customer service and engagement.
III. Business Analytics & Reporting
Global & Regional Reporting: Design, develop, and distribute accurate, consistent monthly Global and Regional (EMEA) Business Unit Reports for senior management and stakeholders.
Data Analysis & KPIs: Gather and analyze data from various sources (sales, finance, market reports) to identify key performance indicators (KPIs), trends, and patterns. Specifically responsible for generating the Demand Review, WDK, and LMC analyses.
Performance Monitoring: Monitor, track, and report on critical sales performance metrics, including market share, sales targets, and revenue. Conduct detailed Customer Performance Analysis upon request using advanced tools (e.g., Qlik Sense & IBP).
IV. Meeting & Event Coordination
Logistics Management: Own the full life cycle of planning and executing key internal and external customer meetings and events. This includes defining objectives, scheduling, identifying/booking venues, and coordinating all necessary logistics (travel, catering, technical support).
Be yourself at Datwyler
We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.
www.datwyler.com
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