Job Description

Role Overview

We are seeking an experienced ServiceNow professional with strong implementation experience in Telecommunications, Media & Technology (TMT) solutions. The candidate should have hands-on expertise in ServiceNow TNI modules, integrations, CMDB alignment, and telecom service lifecycle management.



Key Responsibilities

• Implement and configure ServiceNow TMT industry solutions.
• Design & Configure telecom-specific device & Service models.
• Configure and customize:
  • Form Layouts
  • Playbooks.
  • Client Scripts, Business Rules, UI Policies.
  • Table Structure.
• CMDB framework
• Implement telecom service assurance and operational workflows.
• Develop automation using Flow Designer and Integration Hub.
• Implement Service Graph Connectors for telecom ecosystem integration.
• Develop and maintain REST integrations with OSS systems.
• Data loading using Import Sets and Transform Maps.

Required Technical Skills

• Scoped Applications
• Business Rules, Script Includes, Client Scripts
• UI Policies & UI Actions
• Flow Designer & Integration Hub
• REST/SOAP APIs,
• Decision Tables.
• Record Producers, Change Models.
• Update Sets & Application Deployment
• CMDB Data Model & CI Relationships.

TNI / TMT Specific Skills - Experience working with:

• ServiceNow Telecommunications Service Management
• Service Assurance workflows
• OSS Integrations
• Resource & Service Hierarchy modelling in CMDB.
• Service Graph Connector implementation for telecom inventory systems

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